Frequently Asked Questions
What products do you offer?
We sell a wide range of electronic components, from basic resistors to advanced microcontrollers, catering to all your electronic project needs.
How do I search for products?
To find products in our store, simply navigate to the Shop section via the menu. Our full catalog will be displayed for you to browse. If you’re looking for something specific, use the search bar on the Shop page to quickly locate your desired items.
What payment methods do you accept?
We accept credit/debit cards and bank transfers through the secure Paystack payment gateway.
Is it safe to make payments on your website?
Absolutely, making payments on our website is safe. We employ SSL encryption to ensure robust security and protect against cyber threats.
How long does it take for an order to ship?
We typically ship orders within 24 to 48 hours after they are placed.
How do you ship products?
We primarily ship products using transport companies due to high cost, with Benue Links being our preferred choice. However, if a customer requests a different carrier, we can accommodate that. Additionally, we offer the option to use logistics companies, such as GIG, although this may incur higher costs.
Do you offer nationwide shipping within Nigeria?
Yes, we proudly offer shipping to all states across Nigeria.
Do you offer promotions?
Yes, we offer several promotions:
- A general 5% discount at checkout.
- An additional 5% discount for returning customers on purchases above ₦100000
Do you have a referral program?
Yes, our store has a referral program where the referrer earns a 5% cashback if their referee makes a purchase over ₦100,000. This bonus is applicable once per referee and is transferred to the referrer’s account within 24hours after the referees payment has been confirmed. This does not apply for partial payments.
Do you take custom orders?
Yes, we accept custom orders! If you’re looking for items not currently in our store, simply reach out to our store representative via WhatsApp at +2349152082853. Make your request, and we’ll add the items to the store so you can place a backorder.
What is backorder and how long does does it take to arrive?
A backorder occurs when an item is not currently in stock but can be ordered. When you place a backorder, the item will be reserved for you, and it typically arrives within three weeks.
What are pre-built projects and why do they support partial payment?
Pre-built projects are ready-made designs that you simply buy and assemble. We support partial payments as a commitment to purchase these typically more expensive items. You pay half upfront, and once we secure the item, you complete the payment to receive it. Full payment upfront is also an option.
What is the return / refund policy
We regret to inform you that we do not accept returns. However, rest assured that we meticulously test each component individually to ensure it is in optimal working condition before shipping.
Still have questions?
How to reach us
Reach Out Via Email
caleb@electronicsideas.shop
Live Chat
Reach Out Via WhatApp
+2349152082853
Chat Now
Phone
Call Us
+2349152082853